Reviews

First id like to start by saying that the staff at seaside branch are amazing,Sienna Karen and Lee made my aunties mums funeral the most comforting experience ever and made the whole event a blessing and for this we thank you from the bottom of our hearts,Your personal help and thoughts went along way with us and I couldn’t recommend them enough.So keep up the good work ok all the best from myself and Auntie Christine

Payne & Sons have arranged both my Mother and Father in Laws funerals and I can honestly say that their level of professionalism, their understanding and sensitivity to our needs were 100% met. All the staff were extremely helpful from beginning to end, they were smart, friendly and polite and they made what was two very sad occasions a lot more bearable, they took control, were informative and were extremely supportive to our family and friends.
Both of the funerals needed to be arranged quite quickly, one of them being held on 23rd December which wasn’t an issue for them, they reacted to all our family’s requests and nothing was to much trouble.
We wouldn’t hesitate to recommend Payne & Sons funeral directors for the amazing job that the do.

Regards
Russ & Zoe

Words cannot express how brilliant Payne & Sons are. They took excellent care of my Dad after his sudden passing with great compassion and professionalism. In particular Emily, Lee, Karen and Molly were great, always quick to answer any questions and arrange any accommodations without judgement. The care and service they provided I believe would be hard to match, which is always important when considering who is going to be guiding you and your family through difficult circumstances.

Very helpful and friendly service, very professional and understanding. Molly is an amazing young woman and Emily is very kind and easy to talk to, thank you for making the whole process so much easier

I would love to write this review for Payne and Son , especially Sienna who went out of her way to help us through a very difficult time recently.
My mum needed repatriation from north Wales and this was no problem for their team at all. They liased with their partners, G&M Goolds in Chester, who were also superb !
All correspondence had to be done over the phone and email as we live in north Wales.
Sienna excelled in continual help with planning and reassurance all the way through.
When I finally met her I wanted a hug not a handshake for the amount of care and help she had shown our mum and our family.
Ian was the director on the day of
my mums life celebration and I really felt comforted and reassured with his guidance.
Thanks to all the team, this is the second time we have used them and they really do go out of their way to Support you.
Thank you so much!!
Deborah O'Brien

We, as a family, cannot recommend Payne and Sons enough. Emily took care of our dad with such care, thoughtfulness, and warmth. She was incredibly accommodating and generous, especially when navigating time-zone schedules with my brother and me (living in Australia). Emily was by our side throughout the whole process, helping to cultivate a profound and memorable day for us.

We’d also like to thank the wider staff who accompanied us through the process and on the day itself, all with such gentility, kindness, and respect. Thank you, Payne and Sons.