We found the experience Pains offered to be excellent and most helpful. They stepped in when other funeral directors over committed leaving us somewhat distraught. We wish we had contacted them in the first instance and have no concerns in recommending them.
Lee was our main point of contact, he went above and beyond the call of duty to make sure my beloved Dad was given the Service he deserved. He arranged a lovely Celebrant called Tracey, who also was amazing. Lee always had time for us, nothing was rushed and being able to have the use of their own Service Hall made my Dad’s farewell celebration so very personal to us all. Lee arranged a wonderful slideshow of photos of my dad that I’d sent him,we didn’t ask him to do this, but because he’s so thoughtful, he did this in his own time, played it to us and it was perfect. We had an hour in the Service Hall, with Dad,before family and friends began arriving. This gave us the close family time we needed to cry,talk, hug…Lee & Tracey were always on hand to give advice to get us through the most difficult time of our lives. We can never thank them enough for their kindness. When we collected Dad’s ashes, again Lee took the time to sit and talk…Payne’s have been fantastic in every aspect and met our every need to help us all through. Being able to use their Service Hall,and not have to go to the Crematorium and be rushed through was just what we wanted…this way we could celebrate Dad’s life however we wanted and know that we weren’t going to be rushed through. Our family would recommend Payne’s to everyone. We had so many family members and friends who said what a special & personal Service it was and that they didn’t know you could have a funeral like that…and that was the way they wanted to be remembered too. That says it all, we know that we gave our Dad, Mum’s husband of 54 years, the best farewell that we could….and we couldn’t of done that without the help and support that we got from Lee at Payne’s and Tracey, the Celebrant who took the Service..that Lee provided for us. As a family, we’ll never forget how supportive and thoughtful you all were, Liz, Fiona, Kenny and our families say a big thank you from the bottom of our hearts to all at Payne & Sons